60% of adults age 50 and older feel that technology isn/news/wp-json/wp/v2/posts/155189/u2019t designed with their age in mind./news/wp-json/wp/v2/posts/155189/nBy 2030, one in five Americans will be 65 or older, outnumbering children under the age of 18 for the first time in history, according to U.S. Census Bureau projections. At the same time, more older adults are adopting new technologies. Yet 60% of adults age 50 and older feel that technology isn/news/wp-json/wp/v2/posts/155189/u2019t designed with their age in mind, citing a lack of confidence in their digital skills and concerns about technology/news/wp-json/wp/v2/posts/155189/u2019s design, according to AARP/news/wp-json/wp/v2/posts/155189/u2019s 2026 Tech Trends and Adults 50-Plus report./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cWe are living in the digital era,/news/wp-json/wp/v2/posts/155189/u201d Chen says. /news/wp-json/wp/v2/posts/155189/u201cAs we use AI more in our daily activities, we have to provide ways for aging populations to learn and adapt just like everybody else./news/wp-json/wp/v2/posts/155189/u201d/news/wp-json/wp/v2/posts/155189/n
Improving Digital Literacy for Older Adults/news/wp-json/wp/v2/posts/155189/n After graduating from New York University in 2019, Chen worked as a patient ambassador at Maimonides Cancer Center. A few months later, COVID-19 hit./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cAll of a sudden, our services transitioned from face-to-face to being online, but a lot of my patients were older adults and immigrants who had low digital literacy,/news/wp-json/wp/v2/posts/155189/u201d she says./news/wp-json/wp/v2/posts/155189/n
Beyond navigating diagnoses and treatments, patients had to learn how to log in to a telehealth portal, order prescriptions and pay their bills. Chen/news/wp-json/wp/v2/posts/155189/u2019s job shifted with them, and she spent much of her time walking patients through screens, one click at a time./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cThat/news/wp-json/wp/v2/posts/155189/u2019s when it occurred to me to explore the digital divide and help equip older adults with digital literacy,/news/wp-json/wp/v2/posts/155189/u201d she says./news/wp-json/wp/v2/posts/155189/n
Over the past two years, Chen has authored nine journal articles and book chapters examining the digital divide among older adults and the use of technology to address dementia, loneliness and mental health./news/wp-json/wp/v2/posts/155189/nThrough Wise to AI, users learn about AI and chatbots and how to recognize AI-powered scams./news/wp-json/wp/v2/posts/155189/nThat work has culminated in Wise to AI, a gamified learning platform Chen built with generative AI. Alongside lessons introducing AI and chatbots, the platform teaches users how to recognize when AI is being used to scam them, guided by a trusty animated dog modeled after Chen/news/wp-json/wp/v2/posts/155189/u2019s own Shiba Inu, Rumi./news/wp-json/wp/v2/posts/155189/n
The stakes are real and growing. Americans age 60 and older reported losing $7.7 billion to online scams in 2025 alone /news/wp-json/wp/v2/posts/155189/u2014 up 59% from the previous year, according to the FBI Internet Crime Complaint Center. Actual losses are likely higher, as many victims never report being scammed./news/wp-json/wp/v2/posts/155189/n
“I created this game to teach older adults some of the tricks and scams they may experience.”/news/wp-json/wp/v2/posts/155189/n
One Wise to AI module tackles the growing problem of AI romance scams. Users choose a persona, such as Rose, and enter a scenario in which Robert, a charming older man she has been talking to online, tells her he/news/wp-json/wp/v2/posts/155189/u2019s making money by investing in cryptocurrency. A few days later, he offers to help her get started./news/wp-json/wp/v2/posts/155189/n
Would she send him $500?/news/wp-json/wp/v2/posts/155189/n
Users must decide whether to send the money, think it over, or say no. If they choose incorrectly, the Rumi-inspired avatar steps in and suggests they call a family member first. The family member then warns them not to send a dime./news/wp-json/wp/v2/posts/155189/n
After completing enough lessons, users earn a certificate./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cI created this game to teach older adults some of the tricks and scams they may experience,/news/wp-json/wp/v2/posts/155189/u201d says Chen, who plans to pilot the platform in senior living facilities./news/wp-json/wp/v2/posts/155189/n
Using AI to Support Caregivers/news/wp-json/wp/v2/posts/155189/n Chen/news/wp-json/wp/v2/posts/155189/u2019s work extends beyond older adults to the people caring for them./news/wp-json/wp/v2/posts/155189/n
Last January, Chen and a team of researchers published a study in the Journal of Technology in Human Services investigating how AI could support caregivers of people with Alzheimer/news/wp-json/wp/v2/posts/155189/u2019s and dementia. Drawing on interviews with caregivers and a review of 20 studies on interactive AI in dementia care, the team concluded that realistic AI-generated human avatars /news/wp-json/wp/v2/posts/155189/u201chold considerable promise as supportive tools./news/wp-json/wp/v2/posts/155189/u201d/news/wp-json/wp/v2/posts/155189/nThe findings build on a review Chen co-authored earlier this year in the Aging & Mental Health journal, which found that AI-based conversational agents show strong usability and acceptance among older adults./news/wp-json/wp/v2/posts/155189/nTo test those findings, Chen is using generative AI to pull information from sources including the Centers for Disease Control and Prevention and the National Alliance for Caregiving into a series of YouTube videos presented by AI avatars. The videos will cover topics such as shared caregiving and coping with grief and guilt. The team plans to start recruiting caregivers for feedback this fall./news/wp-json/wp/v2/posts/155189/n
The need is urgent. Caregivers of people with dementia report greater emotional, financial and physical challenges than their peers, according to the Alzheimer/news/wp-json/wp/v2/posts/155189/u2019s Association/news/wp-json/wp/v2/posts/155189/u2019s 2026 report. In Florida alone, more than a quarter of dementia caregivers report experiencing depression, the Alzheimer/news/wp-json/wp/v2/posts/155189/u2019s Association/news/wp-json/wp/v2/posts/155189/u2019s 2024 report found./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cSome caregivers are quitting their jobs to become full-time caregivers without pay and are experiencing a lot of stress, loneliness, and self-neglect,/news/wp-json/wp/v2/posts/155189/u201d Chen says. /news/wp-json/wp/v2/posts/155189/u201cInstead of having users search for answers via text, we/news/wp-json/wp/v2/posts/155189/u2019re hoping AI-generated [avatars] can better deliver the content they/news/wp-json/wp/v2/posts/155189/u2019re looking for./news/wp-json/wp/v2/posts/155189/u201d/news/wp-json/wp/v2/posts/155189/n
“If AI is designed in a humanized way, it [could] provide the comfort and companionship … we all need.”/news/wp-json/wp/v2/posts/155189/n
Across both projects, Chen is exploring a bigger question: Can AI help address some of the complex challenges facing the growing elderly population and their caregivers?/news/wp-json/wp/v2/posts/155189/n
For Chen, the answer isn/news/wp-json/wp/v2/posts/155189/u2019t simply about making technology smarter. It/news/wp-json/wp/v2/posts/155189/u2019s about making it more human./news/wp-json/wp/v2/posts/155189/n
/news/wp-json/wp/v2/posts/155189/u201cMore and more older adults are living alone and feeling lonely,/news/wp-json/wp/v2/posts/155189/u201d she says. /news/wp-json/wp/v2/posts/155189/u201cIt/news/wp-json/wp/v2/posts/155189/u2019s getting hard for them to go out and visit community centers and participate in social activities. There are valid concerns about the ethics, equity and transparency of AI, but if AI is designed in a humanized way, it may be able to provide the comfort and companionship that we all need./news/wp-json/wp/v2/posts/155189/u201d/news/wp-json/wp/v2/posts/155189/n","protected":false},"excerpt":{"rendered":"
Drawing on personal experiences and published research, Âé¶¹Ó³»´«Ã½ Assistant Professor Xiayu Summer Chen is using AI to close the digital literacy divide and address loneliness among older adults and their caregivers./news/wp-json/wp/v2/posts/155189/n","protected":false},"author":242,"featured_media":155294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"lazy_load_responsive_images_disabled":false,"footnotes":"","_links_to":"","_links_to_target":"","_wp_rev_ctl_limit":""},"categories":[5,23,24],"tags":[54138,54619,14916,10509,4604,55075],"tu_author":[],"class_list":["post-155189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colleges","category-research","category-science-technology","tag-artificial-intelligence","tag-college-of-health-and-professions-and-sciences","tag-research","tag-school-of-social-work","tag-technology","tag-xiayu-summer-chen"],"yoast_head":"/news/wp-json/wp/v2/posts/155189/n
Âé¶¹Ó³»´«Ã½ Researcher Harnesses AI to Help Older Adults Thrive in a Tech-Driven World | Âé¶¹Ó³»´«Ã½ News/news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n/news/wp-json/wp/v2/posts/155189/t /news/wp-json/wp/v2/posts/155189/n